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Terms & Conditions

Our Terms and Conditions outline the mutual agreement between you and us, ensuring a transparent and fair provision of services.

Terms and Conditions

Introduction
These Terms and Conditions ("Terms") apply to the provision of services ("Services") by the Bayside School Refusal Clinic (ABN 35 093 382 652) ("we", "us", "our") to you, the client ("you", "your"). By engaging us to provide Services and through access to our clinical gateways, such as this website, you agree to be bound by these Terms.

Services
We provide mental health social work services in accordance with the Australian Association of Social Workers (AASW) Code of Ethics and Practice Standards. Our Services are tailored to your individual needs and may include assessment, counseling, intervention, support, and referral services.

Client Responsibilities You are responsible for providing accurate and complete information to assist in the provision of Services, attending scheduled appointments, and complying with any agreed-upon plans or recommendations.

Confidentiality and PrivacyWe are committed to protecting your privacy and confidentiality. Your personal information will be collected, used, disclosed, stored, and accessed in accordance with our Privacy Policy and relevant legislation. Please review our Privacy Policy for further information.

Informed Consent
Prior to providing Services, we will obtain your informed consent, which includes a clear explanation of the purpose, nature, and scope of the Services, potential risks and benefits, alternative options, and your rights concerning your personal information and privacy. You may withdraw your consent at any time.

Fees and Payment
Fees for Services are payable as agreed upon between you and us. Payment must be made in accordance with the terms specified in our invoice or as otherwise agreed. We may charge additional fees for late payment or failure to attend appointments without prior notice. Please refer to our Cancellation policy for further details.

Cancellation and Rescheduling
If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. We reserve the right to charge a cancellation fee for appointments canceled with less than 24 hours' notice. For further clarification, please refer to our Cancellation Policy for further details.

Complaints
If you have concerns or complaints about our Services, please contact us using the details provided in our Privacy Policy. We are committed to addressing and resolving any issues or concerns you may have.

Limitation of Liability
To the extent permitted by law, our liability for any claim arising from the provision of Services is limited to the amount paid by you for the Services.

Changes to Terms and Conditions
We may update these Terms from time to time. Any changes will be posted on our website, and by continuing to use our Services, you agree to be bound by the updated Terms.

Governing Law
These Terms are governed by the laws of Victoria, Australia, and any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Contact Information
If you have any questions about these Terms or our Services, please contact us using the details provided in our

Privacy Policy.

Please note that this draft Terms and Conditions is a starting point and may need further customization to suit your specific circumstances. It is highly recommended to consult with a legal professional to ensure compliance with AASW requirements and the jurisdiction of Victoria, Australia.

Privacy Policy Last updated: 10/05/2023)

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